At Vestiva, we strive to provide a secure shopping experience and reliable delivery service for our customers across India. Please read this Payments & Shipping Policy carefully before placing an order.
Payment Methods
We accept secure online payments through trusted payment gateways. Available payment methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Other payment methods displayed at checkout
All payments are processed securely through our payment partners. Vestiva does not store your card or banking information on its servers.
Order Confirmation
Once your payment is successfully completed, you will receive an order confirmation via email, SMS, or WhatsApp (where applicable). If you do not receive confirmation within a reasonable time, please contact our support team.
Shipping Coverage
Vestiva currently ships to most locations across India. Delivery availability depends on the serviceability of your location by our courier partners.
Shipping Charges
A flat shipping charge of ₹40 per order is applicable on all orders unless otherwise stated during promotional offers.
Order Processing Time
- Orders are usually processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
Estimated Delivery Time
After dispatch, orders are generally delivered within:
- 3–7 business days for most locations across India.
Delivery timelines may vary depending on the destination, courier partner availability, weather conditions, public holidays, and other unforeseen circumstances.
Order Tracking
Once your order has been shipped, tracking details will be provided via email, SMS. Customers can track their orders using the tracking information provided.
Delayed Deliveries
While we make every effort to deliver orders on time, delays may occasionally occur due to factors beyond our control, including:
- Adverse weather conditions
- Public holidays
- Natural disasters
- Courier service disruptions
- High demand during festive seasons
Damaged, Incorrect, or Lost Orders
If you receive a damaged, defective, or incorrect item, or if your shipment appears lost, please contact us within 48 hours of delivery or the expected delivery date so we can assist you promptly.
Refunds
If a return request is approved under our Return & Refund Policy:
- Refunds will be processed to the original payment method used during purchase.
- Approved refunds are typically completed within 7–10 business days after the returned item is received and verified.
- Processing times may vary depending on your bank or payment provider.
Contact Information
For questions related to payments, shipping, delivery, returns, or refunds, please contact us:
Website: https://vestiva.in
Email: care@vestiva.in
WhatsApp: +91 95171 03318
Business Hours: Monday to Saturday: 10:00 AM – 7:00 PM IST
Thank you for choosing Vestiva. We are committed to delivering quality home decor products with a smooth and secure shopping experience.