Refund and Returns Policy
At Vestiva, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.
Return Eligibility
To be eligible for a return:
• The return request must be made within 7 days of delivery.
• The product must be unused, undamaged, and in its original condition.
• The product must be returned with all original packaging, tags, manuals, and accessories.
• Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items are not eligible for return:
• Products damaged due to misuse, improper handling, or negligence.
• Products returned without original packaging or accessories.
• Customized or personalized products.
• Products marked as non-returnable on the product page.
• Products returned after the eligible return period.
Return Process
- Contact our Customer Support team at care@vestiva.in with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Securely pack the product in its original packaging.
- Once the returned item is received, it will undergo a quality inspection.
Vestiva offers free returns on eligible products. Customers will not be charged any return shipping fee for approved return requests.
Refunds
• After receiving and inspecting the returned product, eligible refunds will be processed to the original payment method.
• Refunds are typically processed within 7–10 business days after approval.
• Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
• Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item delivered by Vestiva.
Exchanges
If you wish to exchange a product, please follow the same return process and mention the replacement item you would like to receive. Exchange requests are subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
• Clear photographs of the product.
• Photographs of the packaging.
• Your order number.
Upon verification, we will arrange a replacement or refund at no additional cost.
Order Cancellation
• Orders can be cancelled before they are dispatched for a full refund.
• Once an order has been shipped, cancellation requests may not be accepted. Customers may request a return after delivery, subject to this policy.
Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Website: https://vestiva.in
Email: care@vestiva.in
WhatsApp: +91 95171 03318
Business Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)
We appreciate your trust in Vestiva and remain committed to providing a smooth, reliable, and satisfying shopping experience.